Shipping policy

The House Of Aura - Shipping Policy

Last Updated: April 18, 2025

Thank you for shopping with The House Of Aura! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully to understand how we process and ship your orders within India.  

 

1. Order Processing Time

  • All orders are processed and dispatched within 5 business days (Monday - Friday, excluding public holidays in India). This is the time it takes for us to prepare your order for shipment after you place it.
  • Processing times may be longer during peak seasons, sales events, or due to unforeseen circumstances. We will notify you if there is a significant delay in processing your order.
  • Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Destinations

  • We currently ship only within India (PAN India). We do not offer international shipping at this time.

3. Shipping Rates & Delivery Estimates (Within India)

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping:
    • Estimated delivery time: 3 to 7 business days after dispatch. Delivery times vary based on your location within India.
    • Cost: Free
  • Delivery delays can occasionally occur due to factors beyond our control (e.g., weather, carrier delays, remote locations, regional holidays).
  • We primarily ship using reputable carriers operating within India, such as Delhivery, Blue Dart, India Post, DTDC.

4. Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
  • The tracking information will become active within 48 hours after you receive the confirmation email.  
  • You can track your order using the link provided in the email or directly on the carrier's website.

5. Damaged or Lost Packages

  • The House Of Aura takes care in packaging your items securely. However, we are not liable for products damaged or lost during shipping after they have been handed over to the carrier
  • If you received your order damaged, please contact the shipment carrier immediately to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.  
  • Contact us at divyasharma2296@gmail.com within 24 hours of delivery if your item arrives damaged, including photos of the damage and packaging, so we can assist you with the claims process where possible.
  • If your package is confirmed lost by the carrier after investigation, please contact us at divyasharma2296@gmail.com so we can discuss possible resolutions 

6. Incorrect Shipping Addresses & Undeliverable Packages

  • It is the customer's responsibility to provide a complete and accurate shipping address at the time of order.
  • The House Of Aura is not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned to us as undeliverable due to an incorrect address, refusal, or failure to claim, the customer will be responsible for the return shipping costs and any costs associated with reshipping the order. We will contact you to arrange reshipment (at your expense) or process a refund for the item cost minus the original and return shipping fees.

8. Returns Policy

  • For details on returns and exchanges, please refer to our separate Returns & Exchanges Policy. Please note how shipping costs are handled for returns (e.g., customer responsibility unless the item was faulty).

9. Contact Us

If you have any questions about our shipping policy, please contact us at: divyasharma2296@gmail.com

10. Policy Updates

The House Of Aura reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.