Shipping policy

Last updated: September 27, 2026

Thank you for shopping with The House of Aura! We are committed to delivering your order accurately, in good condition and on time. Here is how we process and ship orders within India.

1. Order processing

  • Orders are dispatched within 24 hours (1 business day) of being placed.
  • Orders placed on Sundays or public holidays in India begin processing on the next business day.
  • Processing can take longer during peak seasons or sales. We will let you know if there is a significant delay.

2. Where we ship

  • We ship across India. We do not offer international shipping at this time.

3. Shipping cost and delivery time

  • Cost: free on all orders.
  • Carrier: DTDC.
  • Delivery: usually 2 to 4 business days after dispatch, depending on your location.
  • Delays can occasionally occur for reasons outside our control, such as weather, courier delays, remote locations or regional holidays.

4. Tracking your order

  • Once your order ships, you will receive a confirmation email with your tracking number.
  • Tracking becomes active within 48 hours of that email. You can track using the link in the email or on the DTDC website.

5. Damaged or lost packages

  • We pack every order with care. If your order arrives damaged, email us at divyasharma2296@gmail.com within 24 hours of delivery with photos of the item and packaging, and keep all packaging until the issue is resolved.
  • If the courier confirms your package is lost, email us and we will work out a resolution with you.

6. Incorrect addresses and undeliverable packages

  • Please make sure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided at checkout.
  • If a package comes back to us because of an incorrect address, refusal or failure to collect, the customer pays the return and reshipping costs. We will contact you to arrange reshipment at your expense, or refund the item cost minus the original and return shipping fees.

7. Returns

See our Refund policy for returns and exchanges.

8. Contact us

Questions about shipping? Email divyasharma2296@gmail.com or message us on WhatsApp.

9. Policy updates

We may update this policy at any time. Changes take effect as soon as they are posted on this page.